This page provides a detailed explanation of how your personal data is collected, used, and protected while using the nbr platform. The privacy of all users in Bangladesh is our highest priority.
When you register on the nbr platform, your name, mobile number, email address, and date of birth are collected. For account verification purposes, information from your national ID card or other government-issued identification may be requested. During financial transactions, payment method details such as your mobile banking number are collected. While using the platform, your device type, browser information, IP address, and login time are automatically recorded. This information is used solely to improve our services, ensure security, and fulfill legal obligations. We never collect more information than is necessary.
Collected data is primarily used for account management, transaction processing, and providing customer support. User activity is monitored to ensure platform security and detect fraudulent behavior. Your preferences and usage patterns are analyzed to deliver a more refined and personalized experience. nbr may use your contact information to send relevant updates or important notifications. In cases of legal obligation, necessary information may be provided to the relevant authorities. However, your data is never transferred to third parties for marketing or advertising purposes.
All data on the nbr platform is protected using industry-standard SSL encryption technology, which keeps all communication between your browser and our servers secure. Sensitive information, such as passwords, is never stored directly — it is kept only in encrypted hash form. Our server infrastructure undergoes regular security audits, and multiple layers of protection are in place to prevent unauthorized access. If a suspicious login or unusual activity is detected, an automatic alert is triggered and the account may be temporarily suspended if necessary. Access to user data is restricted to authorized personnel only, and every access is logged. We are committed to maintaining the highest standards in protecting your information at all times.
Nbr's website and app use cookies and similar technologies to ensure smooth operation. Session cookies are used to maintain your login state and ensure secure navigation. Performance cookies help us understand which parts of the platform are used most, which assists in improving our services. You can control or disable cookies through your browser settings, though doing so may limit some platform functionality. We do not use any third-party advertising tracking cookies. To protect your privacy, we follow a policy of using only essential cookies.
Every user on the nbr platform holds certain important rights over their own data. You can view and, if necessary, correct the information stored in your account at any time. Contact the support team to update any incorrect or outdated information and receive a prompt resolution. If you request account closure, your personal data will be deleted beyond what is required by legal obligations. If you have any questions or concerns about how your data is being used, please let our support team know. We are committed to resolving all requests as quickly and transparently as possible.